At iYentravel.com, we place a high priority on safeguarding the privacy, security, and confidentiality of our valued customers and website users. Building and maintaining your trust while ensuring our website remains efficient and user-friendly is our paramount concern.
It is incumbent upon users to carefully read and accept the Terms and Conditions of iYentravel.com before proceeding with the purchase of travel services through our website or affiliated platforms. We retain the right to update and amend these Terms as necessary. Users are responsible for revisiting this page periodically to review the latest versions of our Terms & Conditions.
Information We Obtain
In this Privacy Policy, “Personal Information” refers to personally identifiable information about you, excluding business contact information like nam, title, business address, phone number, email, or fax.
As part of the services we offer, we collect specific personal information, which may include:
- Contact information, such as name, postal address, email address and telephone number，Passport information;
- Payment information, such as name, billing address and payment card details (including card number, expiration date and security code);
- Information about transactions with iYenTravel.com, its affiliates, or third parties, such as airlines, hotels, and other service providers.
- Guest stay information, including hotel details, dates, services used, special requests, and service preferences.
- Booking information
- Information required to fulfill special requests, like health conditions requiring specific accommodations.
- Feedback, survey responses, contest entries, and other content provided by you related to your preferences, lifestyle, and interests.
- Other information collected when you access our website (details below).
The Personal Information we process is either knowingly provided by you or someone acting on your behalf, or received from a third party. In cases involving minors or individuals unable to provide consent, we will seek consent from parents, legal guardians, or representatives as appropriate. This Privacy Policy also covers Personal Information received from third parties, unless explicitly covered by that third party’s privacy policy.
How We Use The Consumer Information We Obtain
We may use the consumer information we obtain to:
- Arrange vacation packages, travel bookings, flights, special requests, hotel stays, cruises, car rentals, and other services you’ve requested, including services from third parties partnered with iYenTravel.com.
- Respond to inquiries and provide services, including those from third parties (e.g., transportation providers, excursion providers).
- Fulfill contractual obligations to you, parties involved in your travel arrangements (e.g., travel agents, group organizers, employers), and vendors (e.g., credit card companies, airlines, transportation providers).
- Provide you with quotes promptly through third parties.
- Process claims related to our services.
- Offer customer support, respond to your requests and questions, and communicate with you regarding quotes and inquiries.
- Maintain general record-keeping.
- Comply with legal and regulatory requirements.
- Verify your identity and prevent fraud.
- Inform you about new products and services, subject to your consent.
- Administer your participation in events, programs, surveys, contests, promotions, and offers, subject to your consent.
- Foster and manage our relationship with you.
- Bill you for our products and services and collect outstanding debts.
- Perform data analysis and research for product and service development, website improvement, marketing, sales, and advertising effectiveness.
